Refund policy
At CasesHarbor, we want to make your shopping experience as simple and transparent as possible. Please review this policy carefully before placing your order.
Returns and Refunds
Except where required by applicable law, all sales are final. We do not accept returns, exchanges, or refund requests due to a change of mind, incorrect iPhone model selection, incorrect color or design selection, or simply because you no longer want the product.
Please carefully review your product selection and order details before completing your purchase.
Defective, Damaged, or Incorrect Products
Please inspect your order promptly after receiving it. If you receive a product that is defective, damaged, or different from the product you ordered, please contact us at:
Please include your order number and clear photographs or videos showing the issue. We may request additional information to evaluate your claim.
If the product is confirmed to be defective, damaged, or incorrectly sent, we will issue a full refund for the affected product/order, as applicable.
The refund will be issued to your original payment method after your claim has been reviewed and approved.
Refund Processing
Once your refund has been approved, we will process it within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Damage Caused After Delivery
We are not responsible for damage caused by misuse, accidents, improper handling, failure to follow product instructions, or normal wear and tear after delivery.
Exchanges
We do not offer exchanges.
If you receive a defective, damaged, or incorrect product, please contact us at support@casesharbor.com so that we can review the issue and, where applicable, provide a full refund.
European Union – 14-Day Right of Withdrawal
If you are a consumer located in the European Union and purchase a product from us online, you generally have the legal right to withdraw from your purchase within 14 days of receiving the goods without providing a reason, subject to the exceptions provided by applicable law.
Accordingly, nothing in this policy is intended to remove or restrict any mandatory rights you may have under applicable EU consumer-protection laws.
Where the statutory right of withdrawal applies, the applicable legal requirements regarding cancellation, return of goods, and refunds will apply.
European Union – Defective or Non-Conforming Products
EU consumers are also protected by a minimum 2-year legal guarantee for goods that are defective or do not conform to the contract, subject to applicable law. Depending on the circumstances, the consumer may be entitled to repair or replacement and, where legally applicable, a price reduction or refund.
If an EU customer receives a defective, damaged, or non-conforming product, please contact us at support@casesharbor.com with the order number and evidence of the issue. We will handle the claim in accordance with applicable consumer-protection laws.
Important Notice
This policy does not limit, exclude, or waive any consumer rights that cannot legally be excluded under the laws applicable to your purchase.
For customers outside jurisdictions with mandatory statutory return or refund rights, our policy remains that refunds and returns are not permitted except where the product is confirmed to be defective, damaged, or incorrectly supplied.
If you have any questions regarding this policy, please contact us at:
support@casesharbor.com